Named executive ownership
One senior operator owns your engagement end-to-end. They sign the plan, run the cadence and remain the escalation point. Delivery specialists rotate in around them; the accountable name does not.
Operating model
How engagements actually run.
Plan deeply. Build once. Improve continuously. A published operating model is how we make that principle real — so a client sponsor knows exactly who owns what, when, and how issues get resolved.
Specialist workstreams
Work is organized by discipline — marketing engineering, revenue operations, recruiting, transformation — not by generalist pods. Each workstream has a lead who is senior in that discipline.
Weekly operating cadence
A weekly steering meeting between the FGV lead and your executive sponsor covers plan progress, blockers, decisions required, and the next two-week horizon. Workstream stand-ups run separately with owners.
Decision rights
Every engagement documents which decisions belong to the client, which are shared, and which FGV owns within an approved plan. This is written down before work starts — not negotiated mid-flight.
Client inputs
We name the inputs we need from the client (approvers, data access, subject-matter time) and the cadence for each. Missing inputs are surfaced early, not absorbed silently as delay.
Quality gates
Deliverables pass named review gates before they reach the client — strategy review, senior editor review, and a final gate against the acceptance criteria in the plan.
Escalation
If the weekly cadence cannot resolve an issue, escalation goes to the FGV executive named on the SOW within 48 hours. Escalation is a normal tool, not a failure signal.